Shipping policy
Shiitake Products Shipping Policy
Welcome to Shiitake Products! We're dedicated to delivering our Shiitake products to you swiftly and securely. Below you'll find detailed information about our shipping policies and procedures.
1. Processing Time:
- ALL PRODUCTS ARE MADE TO ORDER. PROCESSING TIME DEPENDS ON PRODUCT AND AMOUNT OF ORDERS. Orders are processed within 1-5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping:
- Shipping: Orders shipped within the United States typically arrive within 1-5 business days after processing time is complete. Shipping is free for orders over $40. For orders under $40, a flat rate of $3.99 applies.
- Expedited Shipping: At this time we do not offer Expedited Shipping.
3. International Shipping:
- At this time we are not shipping internationally.
4. Shipping Confirmation and Order Tracking:
- You will receive an e-mail with your confirmation number once you place your order. Once your item has shipped, you'll receive a shipping confirmation email with your tracking number. Use this number to track your package in real-time.
5. Delivery Issues:
- If you experience any problems with your delivery, such as a missing or damaged package, please contact us immediately at shiitakeproducts@gmail.com. We're here to help resolve any issues promptly.
6. Returns and Exchanges:
- For information on returns and exchanges, please refer to our Return Policy.
7. Contact Us:
- If you have any questions about your order or our shipping policy, please don't hesitate to get in touch with us through our customer service. We're committed to ensuring your satisfaction with every purchase.
Thank you for choosing Shiitake Products. We look forward to serving you!